Shipping & Refund Policy

At at Icedout Diamond King, we make every effort to quicken the shipping of your product. Approximate production time for all goods is 9 to 11 business days. Please make sure that your billing and shipping addresses for credit card orders match, and that your delivery address is verified if you want to pay using Paypal, in order to guarantee that your shipment is mailed out as quickly as possible. Although we may permit different shipping and billing addresses, we nevertheless demand further verification before the product is shipped out (which may include but is not limited to giving a photo ID).

Additional to our processing times, your package will be received depending on the shipping method chosen during checkout. Please note that all estimated shipping times displayed at checkout do not include in-house processing times (5-6 business days). Sizing and customization may require a longer period of time in handling.
Items are shipped via UPS, upon shipping out your order, a tracking number will be attached to your order and you will receive an email confirmation.
*Important for international customers: Items shipped outside the US will be subject to custom fees upon delivery. Each country has its own tax rate, so please check with your local post office if you would like to know how much these fees would be. The shipping fees paid upon checkout do not include any custom fees.

Exchange Policy
Our 7-day exchange policy allows you plenty of time to consider your purchase. With such a time frame in place, you can rest assured knowing you have made the right choice. If for whatever reason you are not satisfied with your purchase, within 7 days of receiving your item, you may exchange your item to Icedout Diamond King for a different item. Unlike most competitors, we do not charge a restocking fee.

Exchange Policy Guidelines

  1. To initiate an exchange, customers must contact us.

  2. Jewelry Items may only be exchanged within 7 days of receiving the product.

  3. Upon receiving your exchange, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for an exchange.

  4. Custom orders are non-refundable. In an effort to maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.

  5. Any item that is engraved is non-exchangeable.

  6. Only items with manufacturing defects are eligible for exchange without the original tag intact.

  7. Men eternity band sizes are not exchangeable if greater than size 10, or less than size.

  8. Tennis chains under 20 inches and over 24 inches are non-exchangeable.

  9. Tennis bracelets under 7 inches and over 8.5 inches non-exchangeable.

  10. Package Your Return. Please make sure to include all original packaging as well as any other material, which was sent to you.

  11. Ship and Insure Your Package.

  12. Ship your package via UPS, Fedex or USPS.

  13. Please Note: Icedout Diamond King will not be responsible for lost or stolen return packages.
    To start a return please email us or Call us at +91 98765 43210